Shipping policy

Shipping Policy

KND Labs ships online orders to the United States (all 50 states and the District of Columbia). We do not offer international shipping at checkout.

Hemp and CBD products ship only to destinations where they are legal. You are responsible for knowing and following the laws that apply to your shipping address, including state and local rules.

Processing
Orders are typically processed within 1–3 business days after we receive payment, excluding weekends and U.S. holidays. During peak periods, processing may take longer.

Bulk and custom manufacturing orders are made to order. Those shipments usually go by freight, and lead times are quoted separately when you place the order.

Shipping methods and rates
Shipping is calculated at checkout based on your address, package, and the service you choose. Most online orders can ship by:
• UPS Ground, UPS Standard, UPS 3 Day Select, UPS 2nd Day Air, and UPS Next Day Air Saver
• USPS Ground Advantage, USPS Priority Mail, and USPS Priority Mail Express

Orders that include acidic cannabinoids (such as CBDA or CBGA) ship by UPS Next Day Air only, because of temperature constraints.

Tracking
When your order ships, we send a shipping confirmation email with a tracking number.

Damaged, incorrect, or lost packages
If your package arrives damaged or the items are incorrect, contact us at info@kndlabs.com within 7 days of delivery, and include your order number and photos of the damage and packaging. For damaged, defective, or incorrect items, KND Labs will cover return shipping and will replace the item or issue a full refund, as described in our Refund Policy.

If a package is lost in transit, or is marked delivered but you did not receive it, contact info@kndlabs.com within 7 days of the carrier's delivery scan (or as soon as tracking stalls), and include your order number and tracking number.

Returns
Unopened, unused retail orders may be returned within 30 days of delivery. See our Refund Policy for full details, including how to start a return and how refunds are issued.

Bulk, custom, and international orders
Bulk, private-label, and manufacturing orders ship freight, with packaging and lead times quoted separately (for example, drums or totes for bulk oils and tinctures). If you need shipment outside the United States, or have a freight or manufacturing order, contact sales@kndlabs.com. Those arrangements are quoted separately and are not processed as standard online checkout shipping.

Questions
Email info@kndlabs.com or call 1 (877) KNDLABS.