Refund policy

Unopened, unused retail products may be returned within 30 days of delivery for a full refund to the original payment method. Customers contact info@kndlabs.com with their order number to receive return instructions; return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect, in which case KND Labs covers shipping and sends a replacement or full refund. Opened products are not returnable for safety and quality reasons. Refunds are processed within 5–7 business days of receiving the return. Custom, private-label, and bulk manufacturing orders are made to order and are non-refundable once production begins, except for verified quality defects.